Damage Requiring Service Disconnect the product from all power sources and refer servicing to Qualified Service Personnel under the following conditions: a. When any cable or plug is damaged. b. If any liquid has been spilled onto, or objects have fallen into the product. c. If the product has been exposed to rain or water d. If the product does not operate normally even if you follow the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation. e. If the product has been dropped or the enclosure has been damaged. f. When the product exhibits a distinct change in performance. This indicates a need for service.Do not substitute parts or modify the instrument. Because of the danger of introducing additional hazards, do not install substitute parts or perform any unauthorized modification to the product. Return the product to a service facility designated by Granville-Phillips for service and repair to ensure that safety features are maintained. Do not use this product if it has unauthorized modifications.
Some minor problems are readily corrected on site. If the product requires service, contact the MKS Technical Support Department at 1-303-652-4400 for troubleshooting help over the phone. If the product must be returned to the factory for service, request a Return Material Authorization (RMA) from MKS, which can be completed at https://www.mksinst.com/service/servicehome.aspx. Do not return products without first obtaining an RMA. In most cases a hazardous materials disclosure form is required. The MKS Customer Service Representative will advise you if the hazardous materials document is required. When returning products to MKS, be sure to package the products to prevent shipping damage. Shipping damage on returned products as a result of inadequate packaging is the Buyer's responsibility Safety Check - Upon completion of any service or repairs to this product, ask the Qualified Service Person to perform safety checks to determine that the product is in safe operating order.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with this instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio or television technician for help.