Replacement/Exchange is a premium program designed for the user who is in need of immediate service. It allows you to request and receive a like-new replacement unit in minimum time (usually within 24 hours of the request), providing a suitable unit is available at the time of the request, thereby minimizing costly downtime. This is also a flat rate structured program and includes the full standard Woodward product warranty (Woodward Product and Service Warranty 5-01-1205). This option allows you to call in the event of an unexpected outage, or in advance of a scheduled outage, to request a replacement control unit. If the unit is available at the time of the call, it can usually be shipped out within 24 hours. You replace your field control unit with the like-new replacement and return the field unit to the Woodward facility as explained below (see “Returning Equipment for Repair” later in this chapter).
Product Service Options
The following factory options are available for servicing Woodward equipment, based on the standard Woodward Product and Service Warranty (5-01-1205) that is in effect at the time the product is purchased from Woodward or the service is performed: • Replacement/Exchange (24-hour service) • Flat Rate Repair • Flat Rate Remanufacture If you are experiencing problems with installation or unsatisfactory performance of an installed system, the following options are available: • Consult the troubleshooting guide in the manual. • Contact Woodward technical assistance (see “How to Contact Woodward” later in this chapter) and discuss your problem. In most cases, your problem can be resolved over the phone. If not, you can select which course of action you wish to pursue based on the available services listed in this sectionample 4: It is again desired to set the droop of the same generator set to 5%, but this time the generator set cannot be run at 100% load. It has been decided to run the generator set at 50% load, so the speed (in step 2) at which the generator set is run would be 61.5 Hz. In step 7, the DROOP pot is then turned counterclockwise only until the load is 50%.
Spare parts spare parts, the DCS control system of PLC system and the robot system spare parts,
Brand advantage: Allen Bradley, BentlyNevada, ABB, Emerson Ovation, Honeywell DCS, Rockwell ICS Triplex, FOXBORO, Schneider PLC, GE Fanuc, Motorola, HIMA, TRICONEX, Prosoft etc. Various kinds of imported industrial parts