Contacting Technical Support ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and effective support possible. Before calling, please gather the following information to assist in expediting this process: 1 Product Version Number 2 System architecture 3 Network details If the issue is hardware related, we will also need information regarding: 1 Module configuration and associated ladder files, if any 2 Module operation and any unusual behavior 3 Configuration/Debug status information 4 LED patterns 5 Details about the serial, Ethernet or fieldbus devices interfaced to the module, if any. Note: For technical support calls within the United States, an after-hours answering system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support Engineers.
Return Material Authorization (RMA) Policies and Conditions
The following Return Material Authorization (RMA) Policies and Conditions (collectively, "RMA Policies") apply to any returned product. These RMA Policies are subject to change by ProSoft Technology, Inc., without notice. For warranty information, see Limited Warranty (page 159). In the event of any inconsistency between the RMA Policies and the Warranty, the Warranty shall govern.
Returning Any Product a)
In order to return a Product for repair, exchange, or otherwise, the Customer must obtain a Return Material Authorization (RMA) number from ProSoft Technology and comply with ProSoft Technology shipping instructions. b) In the event that the Customer experiences a problem with the Product for any reason, Customer should contact ProSoft Technical Support at one of the telephone numbers listed above (page 155). A Technical Support Engineer will request that you perform several tests in an attempt to isolate the problem. If after completing these tests, the Product is found to be the source of the problem, we will issue an RMA.
1.Payment method and delivery
Shipment: EMS,DHL,UPS & FEDEX
Payment: T/T or Western Union
2. About us
We are professional company and we are expert in this business, we have highly experienced production team, or sales team, or purchase team, we have most advanced production line. We are reputable in the market.
3. Application industry
Our main products are widely used in metallurgy, oil and gas, glass manufacturing, aluminum, petrochemical, coal mine, paper making and printing, textile printing and dyeing, machinery, electronic manufacturing, automobile manufacturing, tobacco, plastic machinery, electricity, water conservancy, water treatment/environmental protection, municipal engineering, boiler heating, energy, power transmission and distribution, etc.