Before calling for support, please prepare yourself for the call. In order to provide the best and quickest support possible, we will most likely ask for the following information: 1 Product Version Number 2 System architecture 3 Module configuration and contents of configuration file 4 Module Operation o Configuration/Debug status information o LED patterns 5 Information about the processor and user data files as viewed through the processor configuration software and LED patterns on the processor 6 Details about the serial devices interfaced An after-hours answering system allows pager access to one of our qualified technical and/or application support engineers at any time to answer the questions that are important to you.
Module Service and Repair
The MVI71-103M device is an electronic product, designed and manufactured to function under somewhat adverse conditions. As with any product, through age, misapplication, or any one of many possible problems the device may require repair. When purchased from ProSoft Technology, Inc., the device has a 1 year parts and labor warranty (3 years for RadioLinx) according to the limits specified in the warranty. Replacement and/or returns should be directed to the distributor from whom the product was purchased. If you must return the device for repair, obtain an RMA (Returned Material Authorization) number from ProSoft Technology, Inc. Please call the factory for this number, and print the number prominently on the outside of the shipping carton used to return the device.
General Warranty Policy
– Terms and Conditions ProSoft Technology, Inc. (hereinafter referred to as ProSoft) warrants that the Product shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship, for the period of time herein indicated, such warranty period commencing upon receipt of the Product. Limited warranty service may be obtained by delivering the Product to ProSoft in accordance with our product return procedures and providing proof of purchase and receipt date. Customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to ProSoft, and to use the original shipping container or equivalent. Contact ProSoft Customer Service for more information.
Quality assurance service
1. We provide high-quality parts of various brands, and you will find full
The model meets your needs.
2. For models that have been out of production for many years, we have all hard to find parts, so we can directly find us to solve all problems for you at one time.
3. If you are in a hurry to use this product, we can dispatch it for you.
4. All products can enjoy a one-year warranty service,
5. Our products are new and unused.
6. If you need a large quantity, you can contact us and I can offer you a discount.
7. You can ask me about the price and more information about the product via email. We welcome you